In case you hadn’t noticed life has changed but some organisations haven’t yet caught up and I am becoming more and more intrigued by why this is the case. Because from what I have seen our behaviour has changed in many areas of our lives and whilst our approach and attitude to work hasn’t yet been as impacted as some other areas I believe it won’t be long.
Let me explain myself. I met colleagues I used to work with for lunch today and pretty much everyone had done Christmas shopping on line. One person had completed 100% of their purchases without stepping into a single shop. You see the reputation of the retailer or the ability to know the staff or having previous experience buying from them is no longer a priority for us. We no longer care how companies are structured, or how they operate – we only care about trusting them to do what they promise. We don’t want to waste our time going somewhere to only find the things we want are not in stock – we can do it much my effectively online. We want to save ourselves time and hassle and we are more than happy to take risks doing it. When a service provider offers you next day delivery and they meet that promise with no extra charge we eagerly place that order without even knowing how they are going to meet their commitment. We don’t know them but we trust them. Read More